Refund Policy

Last updated: September 2026

This page explains when we refund payments and how. It's part of our Terms of Service, but it's written to make sense on its own.

1. The short version

SEO audit and analytics setup: full refund if you ask before work starts, or if we miss the delivery window. No refund once we've delivered.
Monthly retainers: a month that's started isn't refundable. After the initial term, you can cancel with 30 days' written notice.
Ad spend: paid to the platforms, not to us, so we can't refund it.
EU and UK consumers: you have a 14-day right to withdraw from online purchases (section 6).

2. What "work starts" means

Work starts at kick-off, when we email you to confirm we have the access we need and work has begun. You'll always get that email, so you'll always know where you stand.

3. SEO audit ($1,950) and analytics setup ($1,800)

Both are paid online through Stripe.

Before kick-off: full refund on request, for any reason.
After kick-off, before delivery: if you cancel, we refund the price minus the work already done. We'll explain that amount to you in writing.
After delivery: no refund. The audit counts as delivered when we send you the report. The analytics setup counts as delivered when we hand the setup over to you. You still get the audit walkthrough call.
If we're late: if we don't deliver within the stated window (10 business days from kick-off for the audit; the window in your kick-off email for the analytics setup), you can ask for a full refund. Time we spend waiting for access or information from you doesn't count toward the window.

If something in a delivered report is wrong or missing, tell us. We'll fix it. That isn't a refund situation, but we'll always put it right.

4. Monthly retainers and packages

Retainers are paid monthly in advance.

A month that's started (we've begun that month's work) isn't refundable.
Initial terms: Launch and Momentum have a 3-month initial term, Compound has 6 months, and link building has a 2-month minimum. Other monthly services have the term in your proposal. You can give notice during the initial term, but it ends no earlier than the end of that term.
After the initial term: cancel any time with 30 days' written notice. Email is fine. You pay for the notice period, and we keep working through it.
Paid in advance for a month we haven't started? If your agreement ends before that month begins, we refund it in full.

5. Ad spend

Ad spend goes straight to Google, Meta, LinkedIn, TikTok or whichever platform runs your ads. We never refund ad spend, because we don't receive it. If we paid a platform on your behalf and you reimbursed us, that's also spent money. Platform credits and refunds, if any, are between you and the platform. We'll help you ask for them.

Our management fee follows the retainer rules in section 4.

6. EU and UK consumers: your right to withdraw

This section applies only if you're a consumer in the EU or UK, meaning you're buying for purposes outside your trade, business or profession. Most of our clients are businesses, and this section doesn't apply to them.

You have 14 days to withdraw from a service you buy from us online or at a distance, without giving a reason. The 14 days start on the day the contract is made.

If you ask us to start right away. When you buy the SEO audit or the analytics setup, there's an optional checkbox asking us to start work before the 14 days are up. If you tick it:

you lose your right to withdraw once the service is fully delivered;
if you withdraw before that, you pay for the work done up to the moment you tell us, in proportion to the full service.

If you don't tick it, we wait until the 14 days have passed before we kick off.

How to withdraw. Tell us clearly within the 14 days. An email to sales@qorviza.com is enough. You can use this form, but you don't have to:

To: Qorviza SEO, LLC, 131 Continental Dr, Suite 305, Newark, DE 19713, USA, sales@qorviza.com I hereby give notice that I withdraw from my contract for the following service: ____________________ Ordered on: ____________________ Name: ____________________ Address: ____________________ Date: ____________________

We'll refund you within 14 days of receiving your notice, to the payment method you used, minus any amount for work already done at your request.

7. Examples

Situation	What happens
You buy the audit, then change your mind before our kick-off email	Full refund
You buy the audit, we kick off, and you cancel on day 4	Refund of the price minus the work done, which we explain in writing
The audit report has been delivered and you've had the walkthrough	No refund
We deliver the audit on business day 14 and nothing on your side held us up	Full refund if you ask
We were waiting 5 days for Search Console access	Those 5 days don't count toward the 10
You're 2 months into Momentum's 3-month term and want to stop	Give notice now. The agreement ends at the end of month 3. No refund for months already started
You're 8 months into Launch and give notice on 10 March	Work and billing continue until 9 April, then stop
You're on PPC management and your Google Ads budget ran out	Ad spend isn't refundable by us. It was paid to Google
You're an EU consumer, ticked "start right away", and withdraw halfway	You pay for about half the work, and we refund the rest

8. How to ask for a refund

Email sales@qorviza.com with your name, what you bought and when. We'll reply within 5 business days. Approved refunds go back to the original payment method, usually within 10 business days of approval. After that, your bank or card issuer may take a few more days to show it.

9. Chargebacks

If you're unhappy with a charge, please contact us before disputing it with your bank. Most problems are faster to fix directly. If you file a chargeback, we'll respond to it with our records. Disagreements about work that's been delivered are handled under our Terms of Service (§15), and your consumer rights stay the same.

10. Contact

Qorviza SEO, LLC · 131 Continental Dr, Suite 305, Newark, DE 19713, USA sales@qorviza.com · +1 (856) 418-6521